How I work.

Last updated 28 August 2026. These are the terms I work to. Nothing surprising, but worth having written down.

Quotes

Quotes are free and given before I start. A quote is based on what I can see of the property — if it turns out to be significantly different when I get there, I'll tell you the revised price before doing the work, not afterwards.

Prices shown on this site are starting points. The price for your property is the one I quote you.

Booking and access

You don't need to be home. What I do need is access — usually an unlocked side gate. If I can't get to the back, I'll clean what I can reach and charge for that part only.

If I can't get in at all and haven't been told beforehand, I may charge for the visit.

Please keep pets in and windows shut. I use purified water, but nobody wants it on the carpet.

Payment

I leave a payment ticket through the letterbox every visit, whether you were in or not, so you always know I've been and what it came to.

• Pay by bank transfer, or cash next time I'm on your street
• Payment is due within 7 days of the clean
• If it slips your mind, you'll get a reminder the day before your next visit with the details on it, so you can settle both together
• No late fees, no standing order, no contract

Commercial work is invoiced on the Friday after the job is completed, with 30 days to pay.

Cancelling

There's no contract, so you can stop or skip a clean whenever you like. Letting me know before I'm outside your house is appreciated but not required.

I may need to move a visit for weather or illness. I'll tell you and rearrange.

Weather

Rain doesn't affect the finish — purified water dries clear either way, and a clean done in drizzle is as good as one done in sunshine. I won't work in high winds, because working at height with a pole in a gale isn't safe.

If something goes wrong

If you're not happy with the clean, tell me within 48 hours and I'll come back and put it right at no charge. That's the whole complaints procedure.

I carry public liability insurance. If I damage something, tell me and I'll sort it. I'm not responsible for pre-existing problems — failed seals, loose frames, cracked panes, blown double glazing — that become obvious once the dirt is off. I'll point them out if I spot them.

Nothing here limits your legal rights under the Consumer Rights Act 2015.

Photographs

I sometimes photograph work for this site and social media. It's always the building, never people, and never anything that identifies where you live. If you'd rather I didn't, just say — that's the end of it.

Law

These terms are governed by the law of England and Wales.

Getting in touch

WhatsApp or ring 07493 130225, or email info@3kwindowcleaning.co.uk.